Molde Associates

Customer support can have a significant impact on sales in several ways: Overall, effective customer support can help build a positive reputation for a brand, increase customer loyalty, and ultimately drive sales growth.

There are several types of companies that require email and chat support to provide excellent customer service and maintain good customer relationships. Here are some of the top types of companies: Overall, any company that values customer satisfaction and wants to maintain good relationships with their customers can benefit from offering email and chat support.

The contract price for outsourcing and business agreements can vary significantly depending on a variety of factors, such as the scope of work, the level of expertise required, the duration of the agreement, and the geographical location of the outsourcing company. In general, outsourcing contracts may involve a one-time fee, ongoing monthly or annual fees,…

Why is email support important? Continue reading. Email support is a customer service channel that allows customers to send their inquiries, issues or concerns to a support team through email. It is a way for customers to communicate with a company or organization in a written format, which is often more convenient than speaking on…

Why is live chat support important? Continue reading to know more. Live chat support is a customer service tool that allows companies to provide real-time assistance to customers through an online chat interface. Live chat support is typically offered through a company’s website or mobile app and enables customers to connect with a customer service…

An outsourcing contract is a legal agreement between a company and an outsourcing provider that sets out the terms and conditions of the outsourcing arrangement. The contract typically outlines the scope of services to be provided by the outsourcing provider, the fees and payment terms, the quality standards and performance metrics, and the responsibilities of…

Outsourcing Philippine employees, also known as offshore staffing or business process outsourcing (BPO), is a common practice for companies that want to reduce costs and improve efficiency. The Philippines is a popular destination for outsourcing due to its large pool of English-speaking and highly educated workers, lower labor costs compared to Western countries, and favorable…

There are several reasons why it may be better to contract a consulting agency rather than hiring an individual: Of course, there may be cases where hiring an individual consultant may be more appropriate or cost-effective, depending on the specific needs and circumstances of the client. Ultimately, the decision to hire a consulting agency versus…

The flow of contracting an outsourced employee typically involves several steps: It’s important to note that the specific steps may vary depending on the company and the job requirements. Additionally, you can also directly reach out to an contracting/consulting company to skip all the complex

Whether outsourcing to the Philippines is better for your business depends on a variety of factors, such as your business needs, budget, and the type of work you want to outsource. However, the Philippines has become a popular destination for outsourcing due to several reasons: Overall, outsourcing to the Philippines can be a good option…